Please feel free to share your thoughts, questions, concerns, or complaints with our management staff and we will be happy to assist you in any way possible! Here for your convenience, is our membership cancellation policy:
All cancellations require a 30 day written notice from your next bill date, to ensure you are not billed further. There are two ways you can submit this proof:
1. Meet with a manager at our location to fill out a cancellation form. You can call ahead to schedule an appointment, or come in during administrative hours 5am-7pm Monday thru Friday or 8am-10am on Saturday.
2. Send in your letter, along with any other requirements listed below if you are within your agreement term, by certified mail. All you have to do is go into the post office and ask for this service, they will place a barcode on your letter so that you can track and ensure its delivery to our location. Please send all items to the following:
Alter Ego Gym LLC
7715 Mainland Dr. Suite 119
San Antonio, TX, 78250
If you would like to cancel and are in an open-ended agreement, we are able to cancel your membership simply with a 30 day written notice from your bill date.
If you would like to cancel, but are still within your agreement term, there are two ways that we are able to end your agreement early with a 30 day written notice:
1. If you move 25 miles away or more from Alter Ego Gym LLC 7715 Mainland Dr. San Antonio, TX 78250 location and have written proof of that you reside at that new address (i.e. lease agreement, utility bill, or employment paperwork). Upon providing this proof, an early cancellation fee of $15 is also applicable.
2. If you have a medical condition stated by a physician that inhibits you from completing the remaining term of your contract. It requires that you have a letter that is signed and dated by your primary doctor/physicain that specifically states you are unable to use our facility for remainder of your contract term. Although you must still submit this cancellation with a 30 day notice from your next bill date, it does not require a cancellation fee.
*Please inquire with our management team about additional details to the cancellation process.
Because physical exercise can be strenuous and subject to risk of serious injury,
Alter Ego Gym LLC urges you to obtain a physical examination from a doctor before
using any exercise equipment or participating in any exercise activity. You (each
client, guest, and all participating family members) agree that if you engage in
any physical exercise or activity, or use any gym amenity on the premises or
off premises, including any sponsored gym event, you do so entirely at your
own risk. Any recommendation for changes in diet, including the use of food
supplements, weight reduction and/or body building enhancement products are
entirely your responsibility, and you should consult a physician prior to undergoing any dietary or food supplement changes. You agree that you are voluntarily participating in these activities and use of these facilities and premises and assume all risks of injury, illness, or death. We are also not responsible for any loss of your personal property.
This waiver and release of liability includes, without limitation, all injuries which
may occur as a result of: 1) your use of all amenities and equipment in the facility and your participation in any activity, class, program, personal training or instruction;, 2) the sudden and unforeseen malfunctioning of any equipment; 3) our instruction, training, supervision, or dietary recommendations; and 4) your slipping and/or falling while in the building, or on the premises, including adjacent sidewalks and parking areas. You acknowledge that you have carefully read this “waiver and release” and
fully understand that it is a release of liability. You expressly agree to release
and discharge the gym, and all affiliates, employees, agents, representatives,
successors, or assigns, from any and all claims or causes of action and you
agree to voluntarily give up or waive any right that you may otherwise have to
bring a legal action against the gym for personal injury or property damage.
To the extent that statute or case law does not prohibit releases for negligence,
this release is also for negligence on the part of the facility, its agents, and
employees. If any portion of this release from liability shall be deemed by a court of competent jurisdiction to be invalid, then the remainder of this release from liability shall remain in full force and effect, and the offending provision of provisions severed her from.
By signing this release, I acknowledge that I understand its content and that this release cannot be modified orally.
Terms & Conditions:
By following the joining process at Alter Ego Gym LLC you are accepting the terms and conditions in this Membership Agreement. You should only join if you are willing to accept them.
Return / Refund
All fees and other amounts paid to Alter Ego Gym LLC under the Agreement are non-refundable in all events. Returns for Alter Ego products and apparel, which may include, without limitation,all apparel, electronic equipment or other physical or tangible products, will be allowed within thirty (30) days of purchase, with proof of purchase or receipt. Refunds for such products will be in the form of gym credit, or credit to purchaser’s credit card.
Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.
Non-identifiable Personal Information
Certain non-personally identifiable information about our visitors is collected by the standard operation of Alter Ego Gym LLC internet servers and through the use of “cookie” technology (as described below), such as the type of internet browser you are using and the domain name of your internet service provider, where you go within the site, how much time you spend in any particular area and what you buy.
Estimate our audience size. Each browser accessing AlterEgoGym.com is given a unique cookie which is then used to determine the extent of repeat usage, usage by a registered user versus by an unregistered user, and to help target messages, promotions and ads based on user interests and behavior.
Assist us in tracking visits to and business at our store, and to process the items in your shopping basket. This information collected by cookies is sometimes called “clickstream” or “click trail” and may also describe which pages you have seen in each part of the store.
Measure certain traffic patterns, which areas of the Alter Ego Gym LLC web site you have visited, and your visiting patterns in the aggregate. We use this research to understand how our users’ habits are similar or different from one another so that we can make each new experience on AlterEgoGym.com a better one. We may use this information to better personalize the content, banners, and promotions that you and other users will see on our sites.
You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those AlterEgoGym.com services that require registration in order to participate. These services include (but are not limited to): participating in any loyalty or incentive programs, signing up for free passes, etc.
Log data collected on web servers both within AlterEgoGym.com control and under the confidential control of AlterEgoGym.com third party ad service provider(s) supplies Alter Ego Gym with aggregate information about the number of visits to different pages on our site. This information is not personally identifiable information and is used by Alter Ego Gym to improve the content of our website.
Personally Identifiable Information
Personally identifiable information will be used by Alter Ego Gym LLC only: (1) to process your requests (e.g., register you for a contest or sweepstakes or fulfill your merchandise order); (2) to communicate with you or personalize the site based on your stated interests and preferences or make related offers to you; (3) to administer the site or serve you when you have questions or problems; and/or (4) as may, in Alter Ego Gym LLC sole judgment, be required by any applicable laws, rules or regulations or the Terms and Conditions applicable to this website.
Personally identifiable information will only be shared with third parties to further the purpose for which you provide such information (e.g., to process your subscription request or merchandise order) or when we believe in good faith that the law requires it, or to protect the rights of Alter Ego Gym LLC or its affiliates or subscribers.
If Alter Ego Gym LLC intends to disclose personally identifiable information to third parties in circumstances not outlined above, you will be advised at the time that we request that you provide us such information, such as in the rules of a sweepstakes or contest or as part of the terms of a given promotion, and you will be provided with the opportunity to opt out of our online database so that participation in the registration, sweepstakes, contest or other activity is possible without disclosing personally identifiable information to such third parties. Alter Ego Gym LLC does not currently sell any personally identifiable information to third parties.
By accepting our terms you also agree to allow Alter Ego Gym to share photos during any classes, events, or any other functions involving Alter Ego Gym.